FREQUENTLY ASKED QUESTIONS

Here you can find answers to most of your questions. If you can’t find your answer here you can contact DreamHack Support via email at info@dreamhack.ca.

Opening Hours for check ins

Friday: 10am – Midnight (9am for Premium)
Saturday: 10am – Midnight
Sunday: 10am – 6pm
Note: The event is open 24 hours a day for BYOC players.

WHAT IS DREAMHACK MONTREAL?

DreamHack is a gaming event unlike any other! DreamHack events are all about the massive BYOC (Bring your own Computer) LAN party happening, and this is paired with a plethora of competitive tournaments and international esports competitions happening. Visitors are also able to check out the latest gaming & tech gear at the DreamExpo, and take part in all sorts of different activities that grassroots communities are able to organise, whether its more tournaments, cosplay, or any other activities! DreamHack events are what their visitors make them!

WHERE IS THE SCHEDULE?

You can find the schedule here: https://montreal.dreamhack.com/en/schedules/ for most of the activities that will happen during DreamHack Montreal 2017!

I WANT TO COMPETE, WHAT KIND OF TICKET SHOULD I GET?

To participate in a BYOC tournament, you will need a BYOC Ticket. Visitors ticket will let you visit the venue but you won’t be able to participate in the tournaments. Do not miss to pre register to secure your spot in the tournament.

WHAT DOES DREAMHACK PROVIDE FOR THE LAN PARTY? WHAT DO I NEED TO BRING?

For every BYOC ticket you purchase you will be provided with one table seat and a simple chair paired with it. You will be provided one electrical socket and one internet port. You will need to provide an internet cable (we recommend 10m to be safe) and a power bar to be able to plug in both computer tower and monitor.

IS IT SAFE TO BRING MY PC? DO I NEED TO WORRY ABOUT THEFT?

All BYOC visitors will go through a process to check in their computers & monitors, so that only they will be able to leave with them. We do not recommend leaving valuables like cell phones & wallets at your LAN seat. DreamHack is not responsible for any lost possessions.

IS THERE ANY AGE RESTRICTION?

Everyone is welcome at DreamHack Montreal! All visitors must sign a waiver. Those below 18 require their parent or legal guardian to also sign the waiver. Those below 12 must be accompanied at all times by their parent or legal guardian.

IS THERE ANY MERCHANDISE AVAILABLE?

Yes! The official DreamHack MerchStore will be on-site and your place to purchase exclusive DreamHack clothing and gear that is only available onsite at DreamHack events. Alongside this you can gear up your gaming rig further with hardware from the DreamStore

Where is dreamhack montreal?

The venue for DreamHack Montreal 2017 is the Place Bonaventure, 800, De La Gauchetière St. West Suite 240, Montreal, Québec H5A 1K6

CAN YOU BUY TICKETS at the venue?

Event passes will be available for purchase at the event for day visitors, however we recommend purchasing tickets now to both take advantage of the early bird ticket prices and guarantee your ticket incase we reach capacity on the venue.

WILL THERE BE LAN SEATS?

Of course! After you buy your ticket, we will send you an email closer to the event to let you choose your seat!

IS THERE A SLEEPING AREA LIKE DREAMHACK SUMMER AND WINTER?

Yes there will be! You will be able to sleep at the venue if you have BYOC ticket.

IS ANYTHING ELSE REQUIRED OF ATTENDEES?

All attendees will be required to sign the visitor waiver, all visitors under the age of 18 will be required to have their parent and or legal guardian sign the waiver. Visitors under the age of 12 will require parental supervision at all times.


TICKET BOOKING FAQ

WHERE DO I BUY TICKETS?

You can find all the information about tickets here.

WHEN DOES THE SEATBOOKING OPEN?

Seat booking will open up for regular pass holders soon. For premium pass holders, you will have access 2 weeks before. Make sure to select your seat quickly to be able to guarantee sitting with your friends!

DO YOU OFFER REFUNDS ON TICKETS?

Unfortunately, we cannot offer refunds on tickets.